Technical Help

Login ID and Password

Each participant is assigned a distinct login ID and password, which should be kept strictly confidential. If that confidentiality has been compromised, or if you forget either your login ID or password, please email us immediately for a replacement. After three unsuccessful login attempts, your account will be locked and you will need to email us for a new password and to reactivate your account.

Having Trouble Logging In?

If you are having trouble logging in to, you may need to add the URL to your trusted site list. Taking this step will allow you to access your account online without compromising the strength of your Internet security settings.


We strive to maintain the security of all personal information on In addition to requiring login IDs and passwords to protect privacy, secures and authenticates communications with your computer and browser through Secure Sockets Layer (SSL) technology from Verisign, the leading provider of SSL. To view the security certificate, click the Verisign logo on the login page. If your browser is set to block pop-ups, you may see a “pop-ups blocked” message. Right click the message to be able to allow pop-ups from the site temporarily or permanently. The page will then re-load and you will have to click the Verisign logo again to view the certificate.


This site uses "cookies" to store session information and to help us identify you and maintain the security of your information. Your browser will need to be configured to accept cookies to view and use the site properly.


We value your privacy and take significant precautions to ensure that your personal information is available only to you and select individuals who need access to administer and manage your plan. When you log in to, we collect a limited amount of your information in order to verify that the site is working properly and to manage site traffic. We do not share or sell this information with anyone who is not directly connected with the administration and management of the benefit plan or of

Terms and Conditions of Using the Site

Use of this site is restricted to client subscribers and their plan participants and subject to specific terms and conditions. By accessing the site, you acknowledge and accept these terms and conditions.

Browser Support

This site is designed to be viewed using Microsoft’s Internet Explorer (version 5 or higher) or Netscape’s Communicator (version 4.7 or higher). Older versions of these browsers, or current versions of other browsers, may not be supported.

Site Navigation

Navigational menus at the top of each page reflect the organization of the site and contain hyperlinks. Hyperlinks in the body of pages appear in blue underlined text. Clicking on a hyperlink in any menu or in the body of a page will bring you to that section or subsection.

Screen Resolution

This site is best viewed using a screen resolution of 800x600 or higher. Smaller screen resolutions may result in having to scroll to the right to view an entire page. At this screen resolution, printable portions easily fit on a n 8 1/2” x 11” page.


For better printing results on most pages of this site, it is recommended that the print settings be modified to landscape.

Adobe Acrobat (pdfs)

Several documents on this site are viewable only with Adobe Acrobat Reader, a free program that allows documents to be viewed and printed, while preserving the formatting of the original document. If you don’t already have this program, you may download a free copy from .